FAQs Frequently Asked Questions

Before You Place Your Order (2)

All orders will ship within 10 to 14 days. For international orders, transit will take an additional 2 to 3 weeks.

Please log in to rate this.
0 people found this helpful.


We’re sorry to hear that you’re unable to place an order. Please contact Customer Service  and we will work on resolving the issue as quickly as possible.

Please log in to rate this.
0 people found this helpful.


Order status questions (3)

Tracking numbers can take 1-2  business days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

Please log in to rate this.
0 people found this helpful.


Limited edition runs, or timed campaign orders, will not ship until the limited edition run ends, or the timed campaign closes. Once that happens shipping happens within 5 to 10 days of you being notified via email. In stock items are shipped within 5 to 10 days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after you have been notified that the limited run or timed campaign has ended within 10 business days (domestic) and 20 business days (international), please contact customer service.

You can keep track of your order at any time by visiting https://www.nyrdgasm.com/my-account/orders/.

Please log in to rate this.
0 people found this helpful.


You can keep track of your order at any time by logging in to your account, and clicking on orders: https://www.nyrdgasm.com/my-account/orders/.

Please log in to rate this.
0 people found this helpful.


Modifying or changing an order (3)

Because our orders are custom produced, we offer order cancellations for a short period of time after your order is placed. To see if your order still qualifies for cancellation, please visit https://www.nyrdgasm.com/contact-your-higher-nyrd/

Please log in to rate this.
0 people found this helpful.


Because our orders are custom produced, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, please visit https://www.nyrdgasm.com/contact-your-higher-nyrd/.

Please log in to rate this.
0 people found this helpful.


We stand behind our quality, and we offer a 100% quality guarantee on any items purchased from our store. If your order is missing, or materially defective, you can file a claim at: https://www.nyrdgasm.com/contact-your-higher-nyrd/ and request a replacement. Please enclose your order number and as many details about the product

Please log in to rate this.
0 people found this helpful.


Other (1)

We are happy to answer any questions you may have. Please contact customer service.

Please log in to rate this.
0 people found this helpful.


Shipping (6)

We do not at this time offer expedited shipping. All of our products are custom made in bulk and shipped via standard delivery methods.

Please log in to rate this.
0 people found this helpful.


US Domestic Shipping

Domestic orders are mailed via first-class or priority mail (USPS). Standard shipping in the United States is a $7.50 flat rate.

International Shipping

The international shipping rate is $15.00

 

Please log in to rate this.
0 people found this helpful.


Orders placed for different designs, or for different campaigns, will be produced and shipped individually.

Please log in to rate this.
0 people found this helpful.


Each order can only be shipped to one address. If you would like items delivered to multiple addresses, please place those orders separately.

Please log in to rate this.
0 people found this helpful.


Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

Please log in to rate this.
0 people found this helpful.


Items that are shipping internationally from the US are DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on your country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

Please log in to rate this.
0 people found this helpful.


Returns (3)

You may exchange merchandise for another size, as long as it is done within 10 days of the order delivery date. We can only exchange for merchandise in the same style and color that were originally ordered. Standard shipping fees will apply for exchanges. Please note that only one exchange is allowed for each item ordered.

Please log in to rate this.
0 people found this helpful.


If your product meets the following criteria, please contact us and we will have your order replaced as quickly as possible:

  • The product itself is flawed.
  • The print quality is poor.
  • The final product is different from the product presented on the site.

We care about your concerns and if you are in any way unsatisfied with your purchase: please contact us.

Please note that we do not exchange any item that has been worn, used, or washed.

Please log in to rate this.
0 people found this helpful.


Not to worry — this outline will disappear after the first wash!

Our shirts have been pre-treated with a special solution prior to printing. This ensures high quality and color correctness. A small amount of this solution may remain on the shirt and appear as an off-color stain. This residue will disappear after you wash the shirt.

Please log in to rate this.
0 people found this helpful.


Comments are closed.